Customer Support
DPI's continuous key aspect of quality improvement is Technical and Service Support. If you have questions, concerns or technical issues on our products or the chemistry analyzer, send us an email detailing its technical issues. Also visit our FAQ page and Forum for information and discussions on related issues and solutions.

Return Policy
Our ultimate goal is your complete satisfaction. If any of our products fail to meet your expectations, call or email us us within 30 days of purchase for a full  refund of your returned goods.
Place your orders now!
Orders may be placed by e-mail. To ensure that your order is shipped in the most expeditious and accurate manner, please provide the following information and we will respond by email within 48 hours:
    1. Purchase Order Number
    2. Product Item Number(s) / Product Name(s)
    3. Quantity Per Item
    4. Complete Shipping and Billing Information
        including the complete name of individual or
        company, office and delivery address,
        telephone number and email address
    5. Preferred Method of Shipping / Freight
        Forwarder
    6. Requested Ship Date
Shipping
Orders are shipped direct to you by the fastest and most economical mode of transportation. We have selected UPS and FedEx for all domestic deliveries. Goods may be shipped by ground unless needed earlier. Express shipping is available at an additional charge.  DPI will utilize a particular carrier only when specified by the customer.
Copyright 2011
DIAGNOSTIC PRODUCTS INTERNATIONAL, INC.
All rights reserved.
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Diagnostic Products International, Inc. (DPI) is a company that specializes in Clinical Chemistry Systems and Analyzers with additional special emphasis in drug testing using the EIA platform for drug detection and qualitative or semi-quantitative platforms.

DPI, operates and places drug testing analyzers in laboratories including laboratories that function on a cost per reportable profile or per test basis.

These programs ranges in size from as small as 300 patients profiles per month to over 5000 profiles per month. DPI works in cooperation with reagent manufacturers  for  applications  on  many  different  automated  clinical  analyzers
providing test verification and validation to high complexity.

DPI is a recognized distributor of Thermofisher, Lin-Zhi, Pointe Scientific, Diazyme and Stanbio for reagents, calibrators and controls and is also a recognized distributor of Tokyo-Boeki Machinery Ltd. Inc., BPC Biosed and Medica for the distribution of Automated Clinical Analyzers such as Biolis 50i Superior, Biolis 24i Premium, Biolis 30i, Global 240/720 and Easy RA.

We supply parts that are equal to or better in quality than the original parts provided by the manufacturer at better pricing and special discounts for large quantity purchases.